About

Afzal Mohammad Ibrahim is a skilled Production Support professional with expertise in Zendesk Administration, JavaScript, React Js, Bootstrap, Material UI, MongoDB, and WordPress. He is currently associated with Whitehat Jr as a Production Support (Zendesk Admin) and is responsible for implementing new features using Agile methodologies for Zendesk CRM projects/SaaS products. Afzal's experience includes creating product roadmaps, defining product requirements, working on backlogs, prioritizing projects, and monitoring product performance to improvise product efficiency. Afzal has a strong business acumen and works closely with stakeholders and subject-matter experts within the business team to create efficient business process design and framework support. He is well-versed in defining workflows and priorities for tasks related to CRM and customer support and designing efficient products to implement and optimize user efforts. Afzal collaborates with cross-functional teams, including Developers, Testers, and UI/UX teams, to ensure product development is as per defined requirements. Afzal's experience also includes cost optimization by analyzing the usage of internal applications used in the organization and meeting operations costs limits. He has expertise in testing alternative pathways until the problem is resolved and fixed. Afzal is responsible for managing the team and their performance, assigning tasks, and tracking team efficiency. Afzal has previously worked as a Technical Support Engineer at Whitehat Jr. He holds a Bachelor of Engineering degree in EXTC from Mumbai University and a Diploma in Engineering in Electronics and Telecommunication from M.H Saboo Siddik Polytechnic. Afzal's technical skills include ReactJS, JavaScript, UI, MongoDB, Test, QA, SQL, Frontend, MySQL, and Web. With 3.11 years of relevant experience, Afzal is a dedicated and skilled Production Support professional with a strong understanding of business processes and product development.